Refund & Cancellation

At Nimithi, we are committed to delivering high-quality, personalized analytics reports and digital products. We understand that your satisfaction is paramount, and we have established this policy to ensure transparency and fairness in all transactions.

• 1Service Packages: Refundable before compiler generation starts. Email us instantly to pause the queue.
• 2Physical Shop Orders: Can be cancelled prior to dispatch. Once items are shipped, standard return rules apply.
• 3Bundles: If any partial segment has been rendered, we refund only the unrendered segments.

• 1Local Bank Transfers: Returned directly to the same sender account. Takes 5–7 banking days.
• 2PayHere (Local Cards): Processed via PayHere gateway back to the original funding card.
• 3Paddle (Global Gateway): Refunded directly via Paddle secure gateway to your original card/PayPal wallet.

• Successfully dispatched digital reports (personalized contents).
• Free analytical web tools (no fees involved).
• Third-party processing or courier/shipping fees.
• Returns submitted outside the standard 7-day quality review window.

If you believe our support team did not resolve your case adequately, you can escalate the ticket. Email support@nimithi.comwith the subject line “Refund Dispute [Order ID]”. Our compliance manager will review your dispute details within 48 hours and coordinate a final resolution.